How can customers call me or message me on WhatsApp from my online store?
Every page of your online store has two buttons at the top: a phone icon and a WhatsApp icon. A customer taps the phone icon to call you, or the WhatsApp icon to start a WhatsApp chat with you. Your number is not printed on the page.
Which number do the call and WhatsApp buttons use?
They use your store's WhatsApp number. If you have not set one, they use the mobile number of your Sparkify account.
- In the Sparkify app, open Settings → Online Store Settings.
- Enter the number you want customers to reach in WhatsApp number, with your country code, and save.
Where do customers see my shop's address?
Your address is shown at the bottom of your store pages. If your shop's location is saved, a Get directions link next to it opens Google Maps.
How do customers search my products?
Customers tap the search (magnifying glass) icon at the top of the store and type a product name, category or item code.